Privacy Policy
Seniors4Soldiers.org PRIVACY POLICY effective April 10, 2007
This privacy policy applies to Seniors4Soldiers.org PRIVACY POLICY effective April 10, 2007
This privacy policy applies to Seniors4Soldiers.org and all websites and URL's listed on the Seniors4Soldiers.org site which link to this policy, unless otherwise specified. The privacy policies applicable to your use of those services are governed by the privacy policies located on those websites.
This privacy policy is effective as of the date set forth above. Even if you have read and approved a prior policy, you need to review this version.
Titles and headings are provided for general reference and ease of use only, as information may be covered in more than one heading or under other headings.
If users have questions or concerns regarding this statement, they should first contact Seniors4Soldiers.org's privacy department at privacy@seniors4soldiers.org .
Information Collection
Registration and Service Company Enrollment
In order to complete a request for estimate, a user must first complete a brief registration. During registration a user is required to give contact information (such as name and email address). We use this information to validate traffic and website usage to our Service Companies. By providing this information to us, or by submitting a request for estimate, you expressly consent to being contacted by us and by our Service Companies and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our Web site, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business. Unique identifiers (such as username and password) are required.
Request for Estimate
We request information from the consumer in our request for estimate interview process. A user must provide detailed information about the request for estimated. No financial information (such as credit card number, expiration date) is collected from the consumer. This information is emailed to the appropriate Service Company. The information may also be used to contact the consumer to verify or clarify their request for estimate or to customize the consumer's Web site experience or future Seniors4Soldiers.org communication.
Feedback, Ratings and Reviews and Testimonials
Additionally, we collect feedback from users (called ratings and reviews) about the performance of Service Companies who work for them. We also collect general feedback and testimonials from users of our service and system. By providing such feedback to us, you consent to our use, publication and/or distribution of such feedback at no compensation to you, and if you are a Service Company in our system, you consent to the publication of ratings and reviews about you and your business.
Information Use
Profile
We store information that we collect through the Web site experience and activities, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences, activities and interactions with Seniors4Soldiers.org.
Cookies
A cookie is a piece of data tied to information about the user and stored on the user's computer. We use both session cookies, which terminate when a user closes his browser, and persistent cookies, which remain on the user's computer until manually deleted.
By setting a persistent cookie, we enable our users to not have to log in with a password more than once, thereby saving time while on our Web site. If users reject these cookies, they may still use our Web site.
We may use third-party advertising companies to serve ads on our behalf and to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. These companies, which may include OPM Performance Marketing ("OPM"), a division of Overture Services, Inc. ("Overture") and Microsoft, Inc may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.
Third Party Advertising
Some of our business partners may use cookies on our Web site (for example, advertisers). We have no access or control over these cookies once our business partners have been given permission to set cookies. This privacy statement covers the use of cookies by Seniors4Soldiers.org only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Web site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ and/or our third party advertisers employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site and marketing campaigns by informing us what content and which campaigns are effective. Clear gifs are tiny graphics, about the size of a period at the end of a sentence, with a unique identifier. Clear gifs are similar in function to cookies and are used to track the online movements of Web users.
Clear Gifs can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited "www.companyX.com", which uses an advertising company's clear gif, the Web site or advertising company would match the clear gif's identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or Web site. To learn more about our advertising partners' use of clear gifs, please contact us at privacy@seniors4soldiers.org .
In addition, Seniors4Soldiers.org and its advertisers use clear gifs in HTML-based emails. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns by showing how may emails have been opened by the recipients. If users would like to opt-out of these emails, please see the Opt-out section.
Communications from Seniors4Soldiers.org and its Service Providers
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Leads Notifications and Trial Lead Notifications
If a Service Company signs up for inclusion on our site, and elects to receive their leads via email, that user may receive multiple communications from us. Other ways we contact member Service Companies are via fax, pager, outbound IVR (interactive voice response), and/or cell text (SMS) messaging.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email, fax, phone or mail, and we reply to user inquiries via email or phone, or other reasonable means, in accordance with the user's wishes where applicable.
customerservice@seniors4soldiers.org
Sharing Information to Provide Services and to Conduct Our Business
When you submit information to Seniors4Soldiers.org, you authorize us to share this information with our network of Service Companies in order to try to provide the services you request. For example, when an approved Service Company member accepts a lead from a registered user, and that user indicates what personal information they are willing to share so that the Service Company can contact the user, such as telephone numbers, physical addresses and email addresses, that information is shared with our Service Companies who have accepted a request for estimate lead. If using our services pursuant to a membership with one of our partners, Seniors4Soldiers.org may share your request for estimate activity information with such partner in certain circumstances. We may also post and publish users ratings and reviews of Service Companies performance, as well as feedback and testimonials at our sole discretion. We may also release information to collection and/or credit agencies for past due Service Company accounts.
Though we strive to preserve user privacy, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will always remain confidential. By way of example, we may disclose personal information when required by law wherein we have a belief that such action is necessary or advisable to comply with a judicial proceeding, court order, legal proceeding, process or investigation served on our business or Web site(s), or when we believe parties are misusing or attempting to misuse our Web sites or services, including but not limited to violating the law, committing fraud, deception, theft, attempting to harm or divert our business, engaging in threatening or inappropriate behavior or threatening to place, or placing themselves or others in danger. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to require us to share or transfer your information to third parties. Finally, although we strive to protect your privacy, third parties beyond our control may unlawfully intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Aggregate Information (non-personally identifiable)
Seniors4Soldiers.org may share aggregated activity or statistical information with partners, advertisers or others, but that information that does not contain personally identifiable information.
Business Transitions
In the event Seniors4Soldiers.org goes through a business transition such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. See also, section entitled "Changes and updates to this policy" set forth below.
Links and Integrated Partnerships
This Web site contains links from and to other Web sites. Please be aware that Seniors4Soldiers.org is not responsible for the privacy practices of such other Web sites. We encourage our users to be aware of this when they leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Seniors4Soldiers.org's Web site.
With some partners, Seniors4Soldiers.org receives information concerning the request for estimate by a consumer including personal or contact information that is inputted on a partner Web site. This information is sent from the partner to us either in a batched format, or via Internet technology such as XML, FTP or HTTP Post. This information may or may not be encrypted by the partner. With other partners, Seniors4Soldiers.org may provide information concerning a consumer's request for estimate, including contact information to other partners to provide services.
Surveys & Contests
From time-to-time, Seniors4Soldiers.org may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as zip code). Contact information will be shared with the contest or survey sponsors (if Seniors4Soldiers.org elects to utilize an outside promotions or survey company) to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services and this Web site.
Security
While we employ several different security techniques, "perfect security" does not exist on the Internet and we do not guarantee security of information or that unauthorized access will not occur.
Users' personal information off line is restricted by our internal security procedures, and authorized access to such information is only provided to our employees and contractors who reasonably need the information for their areas of responsibility (for example, a billing clerk, a sales rep, a customer service representative or management).
If users have any questions about the security at our Web site, users can send an email to privacy@seniors4soldiers.org .
Verification and Supplementation of Information
In order for us to better conduct our business it is sometimes advisable or necessary for us to verify and/or supplement the information we receive from service providers and users of our Web site with information from 3rd party sources.
Enhancement of Marketing Profile
Occasionally, we purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the 'profile' of individual users. This aggregate marketing data is therefore tied to the users' personally identifiable information. See also the "Profile."
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a means to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Support at customerservice@seniors4soldiers.org . Or, contact us by telephone or postal mail at the contact information listed below.
Changes and Updates to This Policy and to Seniors4Soldiers.org Services, Products and Functionality of Web Site(s)
We reserve the right to change our information, features, services, products, policies, promotions, disclosures and disclaimers at any time. Changes to this Policy will be in writing and be posted on our Web site as applicable. Please check these terms periodically for changes. At the top of the policy we indicate the date of an update. The continued use of any Seniors4Soldiers.org services or of the applicable Seniors4Soldiers.org affiliated web sites following the posting of changes to these terms will mean you accept those changes.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Seniors4Soldiers, Inc
3017 Douglas Blvd, Suite 300
Roseville , CA 95661
(888) 522-0258
customerservice@seniors4soldiers.org or
privacy@seniors4soldiers.org and all websites and URL's listed on the Seniors4Soldiers.org site which link to this policy, unless otherwise specified. The privacy policies applicable to your use of those services are governed by the privacy policies located on those websites.
This privacy policy is effective as of the date set forth above. Even if you have read and approved a prior policy, you need to review this version.
Titles and headings are provided for general reference and ease of use only, as information may be covered in more than one heading or under other headings.
If users have questions or concerns regarding this statement, they should first contact Seniors4Soldiers.org's privacy department at privacy@seniors4soldiers.org .
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